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SHIPPING POLICY
Thank you for visiting and shopping at Emerald Designs! Emerald Designs ships all of our orders via USPS. You will receive an email update with your tracking number once your oder has shipped. All orders are processed within 5-7 business days. Standard shipping typically takes between 2-8 business days, for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
RETURN POLICY
We allow returns for refund only. We do not allow exchanges. For items purchased online, returns are accepted within 30 days of the delivery date. To initiate a return, please contact us at emeralddesignco23@gmail.com to obtain a return authorization. Be sure to include the items order number and your reason for the return. Returns that are shipped without authorization may not be accepted. Please allow up to 10 business days for your refund to be processed once we receive your return. Shipping instructions will be included with your return authorization. Unless your package was damaged when purchased, items may be returned if they are unused, undamaged, and complete. The refund will be issued in the original form of payment minus the shipping and handling fees. If the original form of payment is unavailable, store credit may be issued out at discretion.
PAYMENT METHODS
- Credit / Debit Cards
- Apple Pay
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Can I insert an image, video, or gif in my FAQ?Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.
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How do I edit or remove the “FAQ” title?You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.
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What is an FAQ section?An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.